At KB Packaging we understand that packaging forms a vital part of your business logistics. With response times and delivery schedules increasingly becoming a critical factor in meeting customer expectations, it’s essential that your packaging partner has the scope and resources to help you maintain a competitive edge.
For over 30 years, KB Packaging has been continuously investing in and developing our business to ensure that we have happy customers. And let’s face it, isn’t that what business is about? Putting smiles on our customer’s faces, so they continue to buy our products and services.
In reality, this means our product range is always being extended and our customer service is continuously being refined. As a family business we have a personal interest in our customers’ success. As such, we have built strong relationships with businesses of all sizes; manufacturers, distributors and retailers; famous household brands; right the way through to small businesses just starting out on their journey.
We believe that integrity, trust, honesty and a 110% commitment to helping our customers prosper are values that make all the difference. Yes, we are prepared to go the extra mile because if your business grows then we do too. It’s as simple as that!
Meet the Team – Working Together
At KB Packaging we enjoy a real teamwork ethic. Like many businesses, we have different departments with people who specialise in what they do. However, what sets us apart is the close working relationship with our colleagues, all of whom are committed to achieving the same goal. Happy customers!
And the nice thing about KB Packaging is that we really are big enough to handle the largest customers’ needs, yet small enough to care about the individual.
So, here’s a brief introduction to how we structure our business and some of the differences that our customers have come to love about our service.
Sally works with the sales team in creating and executing our marketing strategies. Be sure to look out for our monthly promotions and offers.
Sales and Customer Service
Our sales team is structured in pairs so our customers always get to talk to the right person directly. So whether its Chris and Emma, Ed and Adrienne, Struan and Jackie or Dave and Cora, you can easily obtain information on products and prices and instantly place your order. Orders can also be placed by emailing firstname.lastname@example.org or via our website.
As you can see here, our warehouse team is a very happy bunch of guys! They are proud to be at the sharp end of fulfilling customer orders and organising local and national deliveries through our specialist distribution partner.
Working closely with the sales team are our super-efficient purchasing specialists. You'll typically find them managing stock levels, sourcing bespoke packaging products and providing competitive quotes.
And if you ever have an accounts query, we make the process of contacting our friendly accounts team simple. In fact, you can call their direct line and speak personally to them on 0115 931 6961.
We are delighted that the majority of our team has been with KB Packaging for over 10 years. We like to think it shows how happy and loyal they are. Plus, of course, how dedicated they are to helping us build a successful business.