Sales Development and Customer Service Representative
An exciting opportunity has arisen for a Sales Development and Customer Service Representative to join our team in Ilkeston, Derbyshire.
KB Packaging is a leading packaging company in the East Midlands that specialises in innovative, high quality packaging products and systems.
Continuing success means we’re looking for a new team member to help enhance our reputation as the leaders in our field. We are looking for a motivated individual to join our busy office.
The purpose of this role is to:
• Work closely with the Internal and External Sales team to care for existing customers and generate appointments for new and existing customers, primarily as an internal contact for a Sales Rep
• Develop lead generation alongside the Marketing department
• Making sales related decisions in the confidence of the management
• Take part in ongoing training programs
• Using CRM and OGL
• General office duties
• Plan and prioritise tasks every day
• Prepare quotes and reports for the Sales Reps
• Spend at least 5 hours per week making outgoing calls to existing and new customers working to targets that have been set using CRM
• Attend Weekly/Monthly Sales Meeting
• Sales Order Process Back Up (putting orders on the system)
• Send out Samples for the Sales Reps
• Customer Services
• Prepare Sales Enquiries correctly to pass to the Purchasing department
• Taking incoming calls and emails
• NCR Reports
• Support the Marketing department
The successful candidate will need to:
• Have a minimum of 2 years' experience in customer services
• Have a good telephone manner, the ability to communicate effectively, and able to respond and adapt to the needs of all customers quickly
• Be confident in making proactive outbound calls to secure appointments for the Sales Reps
• Identify and meet customer needs
• Be a positive individual
• Be able to manage fluctuating work volumes
If you have a positive attitude to your work, good attention to detail and are able to build great working relationships then, we would love to hear from you.
In the first instance please email your CV to firstname.lastname@example.org
No agencies please