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Service

Service. A real point of difference

There’s something quite distinctive about the way we look after our customers. Of course, we endeavour to deliver exceptional customer experience at all times. But it goes beyond that. Great service is delivered by people who genuinely care and regularly go the extra mile to solve our customers’ problems. Exceptional service comes through developing a detailed knowledge of our customers’ businesses and creating solutions that help to improve their efficiency. Training people is only part of the story. It’s an attitude. A work ethic. It’s cultural. It’s what sets the KB packaging team apart.

So, our service levels are constantly evolving. For example, we are always looking at how we can create new productivity efficiencies and demonstrate how we can save our customers time and money. We also have an unrivalled geographical distribution network, which means your packaging delivery will always arrive next day. It doesn’t matter what size of business you are, our commitment remains the same. However, some customers demand fully integrated support, so we have developed innovative, value-added services to help them prosper.

Stock Management - A complete stock management system that removes the need to carry large stocks of bulky packaging at your premises. Our service maintains sufficient packaging supplies to meet your production schedules precisely.

SMART (Stock Management and Reporting Tool) - A fully customised, mobile stock control portal that helps you manage consignment stock for hassle- free inventory management and streamlined delivery scheduling.

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Dedicated Support Teams - Like we’ve said, it’s the quality and commitment of our people that really makes the difference. From our dedicated teams of sales representatives, designers, buyers and admin support to warehouse and delivery drivers, we are all committed to making service a real point of difference.

Online ordering is simple

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Why not place your orders online with KB Packaging?

If you are an existing customer and already have an account with KB Packaging, please contact sally@kbpackaging.com so that we can create a web account which links to your existing order history, pricing etc.

If you are a new customer, please register a new account during the checkout stage on your first order.

Online ordering is simple.

  1. Browse the KB Packaging website and add your products to the basket
  2. At the checkout stage login or register as a new customer
  3. Select delivery or collection from our distribution centre in Ilkeston, Derbyshire

If you require any support with online ordering please contact Sally Greaves on 0115 944 1600 or email sally@kbpackaging.com